As health systems continue to invest heavily in employed physician enterprises (PEs), 组织领导者更加重视主动管理体育费用. Across most employed PEs, 第二大运营费用(仅次于供应商费用)由支持人员工资和福利支出组成. 仅这一类别就占了大约25%的PE费用预算和40%的PE净患者收入.[1]
最大限度地利用私募股权投资产生的价值的bet8网站备用部署了一支支持人员队伍,他们优先考虑患者护理质量,同时优化容量/吞吐量和人员成本之间的平衡.使用标准化人员配置模型(见图1)的高绩效组织在其PE中具有一致的工作流程,可以期望更大的能力实现以下目标:
- Lower Support Staffing Operating Expense: 重点放在每个支持人员在他们的许可证的顶部工作. 然后将操作工作流分配到适当的位置,以确保最低成本的资源支持相关的工作功能.
- Increased Job Satisfaction and Decreased Staff Turnover: Appropriately balanced job responsibilities, reasonable work expectations, 一个完善的职业发展框架可以促进一个积极的工作环境,激励员工留在组织中,拥有一个有意义的终身职业. This inherently leads to higher job satisfaction and greater staff retention.
- Fewer Operational Disruptions: A workforce deployment model that combines Lean staffing levels with flexible, 按需浮动员工池减少了可能影响正常运营的人员短缺.
- Quality and Consistent Brand Recognition: 在所有诊所地点使用标准的人员配备和操作工作流程可以促进一致的消费者体验,从而使患者和家属将其与bet8网站备用的名称联系起来.
Executives, operational leadership, 一线管理人员在建立和维护标准化的管理体系方面发挥着关键作用, high-performing support staff workforce. 最优的人员配置要求这些关键的涉众有效地履行他们的职责(如图2所示)。. 如果不这样做,PE就有可能无法充分发挥其支持人员的潜力.
Figure 2: High-Performing PE Support Staff Management Model
I. PE Executives (CEO, COO, CFO)
PE C套件领导的参与对于建立如何在整个组织中使用和部署支持人员的文化至关重要. PE senior leaders:
- 根据组织层面的战略目标和优先事项,确定组织的人员配备管理策略.
- 监督劳动标准的定义和组织资源的对齐,以部署一个通用的人员配置模型.
- Are accountable for overall support staff levels and expenditures.
- Oversee the design of regional and service line float pools.
- 当区域领导人面临全系统人员配置计划的阻力时,支持他们.
- 处理来自供应商网络(受雇、PSA、附属等)的绩效反馈.),在沟通和执行批准的人事政策和程序时保持坚定.
- 寻求机会,通过简化支持人员的利用的业务和护理提供模式提供病人护理.g., centralized billing, virtual care, contact centers).
从持续绩效管理和问责制的角度来看,私募股权高管应该:
- Be informed about the execution of staffing deployment strategies.
- Regularly (quarterly, at a minimum) review trends in support staff and expense budget variance summaries.
- 在行政和临床领导中培养一种与劳动生产率和费用管理相关的问责文化.
II. Regional and Service Line Operational Directors
Regional and service line operational directors are responsible for operationalizing the enterprise-wide 人员配置管理策略,确保所有管理的诊所都遵循标准的人员配置 policies, procedures, and workflows. These directors:
- 根据全系统标准人员配置模型,建立特定诊所的人员配置水平.
- 支持开放预算职位的招聘,并维护所有新员工的最终批准.
- 使实践经理对培训员工和坚持最佳实践操作工作流程负责.
- 管理区域和/或特定bet8娱乐线的浮动人员池,以满足短期和中期的资源需求.
- 与PE领导和管理团队沟通潜在的本地和区域工作场所改进解决方案,这些解决方案可以在整个系统中实施,以促进一致性.
In order to sustain compliance with system-wide staffing policies and procedures, regional and service line operational directors should:
- 积极监控区域和bet8娱乐线支持人员水平和费用预算差异汇总.
- 进行诊所审核,确保符合标准角色、职责和工作流程.
III. Practice Managers
Practice managers are responsible for executing the organization’s staffing plan at the clinic level. They:
- Provide ongoing, on-the-job training of approved workflows.
- Notify recruiting personnel about staffing vacancies.
- Manage the interview process for recruiting candidates.
- 与区域和bet8娱乐线主管沟通短期和中期的资源需求,这些需求可以由流动人员池来填补.
- Summarize and communicate all staff workplace feedback, proven grassroots staffing deployment, and workflow innovation ideas to regional and service line operational directors.
- Monitor and act upon variances in labor productivity and/or costs.
In addition, practice managers ensure that staff complete necessary education and training courses, and they monitor staff compliance with system-wide standard workflows in day-to-day operations.
IV. Why Support Staffing Management Matters
精心设计和适当执行的支持人员战略可以帮助组织优化临床表现并实现更高的经营利润. 医师团体如果继续以最小的专业或区域合作来管理他们的员工,将很难实现合并医师企业所期望的运营和财务规模经济.
Contact ECG to learn about our rapid assessment, 其中包括一个定制的路线图,用于实施一个更好表现的员工计划.
Contact UsFootnotes
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[1] ECG 2019 Medical Group Cost and Infrastructure Survey.
Published October 28, 2020